FAQs

We've compiled a comprehensive list of frequently asked questions based on feedback from our customers, covering topics such as shipping, returns, product safety, payment methods, and more. Our goal is to ensure that you have all the information you need to make informed decisions and have a positive experience with us.

1. What is your return policy?

   We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please refer to our Returns & Exchanges page for more information.

2. Are your products safe for pets?

   Absolutely! We prioritize the safety and well-being of pets. All products undergo rigorous quality checks to ensure they meet safety standards and are suitable for pets.

3. How can I track my order?

   Once your order is processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

4. What payment methods do you accept?

   We accept various payment methods including credit/debit cards, PayPal, and other secure online payment options. Your payment information is encrypted and protected to ensure a secure transaction.

Do you offer customer support?

   Yes, we have a dedicated customer support team ready to assist you with any questions or concerns. You can reach us via email at support@crittershoppe.com

How do I cancel an order?

Orders for items that have not shipped can be cancelled by sending an email notice to support@crittershoppe.com. If the item has already shipped, you will need to follow our return policy.

Can I ship to a different address?

Yes, we will ship your purchase to any location you specify. Follow the instructions when you CHECK OUT.

What if I have additional questions or need more information on a product or purchase?

Critter Shoppe is staffed with individuals who care about your business. Send Abbey or John an email at support@crittershoppe.com, and you will receive a prompt response.